On Monday on the shuttle to Atlanta we joked about the returning leg being cancelled. Then we got there. It had been cancelled. First they told us it was because of another storm in Denver. When a fellow passenger with a cell phone proved them wrong, then said it was still because of the same hail storm. AND THEN they claimed the problem was weather and they would not help us with hotel and/or food. We managed to get hotel after much argument, but when you add the shuttle to and from two airports, the dinner in Atlanta and dealing with luggage loss we’re out $500 again.
I will not fly Frontier again if I can help it, and I will never fly anywhere I can drive. Is this the effect airlines intend to have on their customers? Why? How do they think they’ll survive?
They don’t care about customers. They have Congress and the Adminsitration to bail them out inexchange for campaign contributions.